Privacy Policy

This privacy policy explains how Jeet City, operated through the website https://jeetcity-aussie.com, collects, uses, discloses, and protects personal information of players and website visitors. It applies to all individuals who access or use our website, create an account, interact with our services, or communicate with us by any means. By using our services, you acknowledge that you have read and understood this policy. This privacy policy is effective as of 1 January 2026 and supersedes any prior versions published on our websites.

Who We Are

OBSERVE: Identify the operating entities, registration details, and contact points responsible for data protection. EXPAND: Clarify the roles of the operator and its payment processor and provide a clear contact channel for privacy matters. REFLECT: Present this information in a way that users and regulators can easily identify the data controller and how to reach it.

Operator and Legal Entity

• Operator: The online gambling services reviewed and accessed via jeetcity-aussie.com in connection with Jeet City are operated by Dama N.V., a private limited liability company incorporated under the laws of Curaçao.
• Registered address of operator: Dama N.V., Scharlooweg 39, Willemstad, Curaçao.
• Company registration number: 152125 (Curaçao commercial register).
• Gambling licence: Dama N.V. operates under sublicence of Master Licence No. 8048/JAZ2020-013, issued by Antillephone N.V. in Curaçao. Licence status: valid and treated as active through at least 2026. Public validator URL: https://validator.antillephone.com/validate?domain=jeetcity.com.

Payments and Related Processing

• Certain payment processing and ancillary services may be provided on behalf of Dama N.V. by its subsidiary Friolion Limited, established in Cyprus, acting as a payment processing agent or service provider. Its detailed address may be provided upon request.

Contact for Privacy and Data Protection

• Primary website: https://jeetcity-aussie.com
• Support email (also used for privacy queries): [email protected]
• General information email: [email protected]
• Data Protection Contact: All data protection and privacy-related queries, including requests to exercise individual rights, should be directed to [email protected], addressed to the "Data Protection Officer / Data Protection Department".
• Postal contact (for formal correspondence): Data Protection Department, Dama N.V., Scharlooweg 39, Willemstad, Curaçao.

For Australian users, information about blocked gambling websites and regulatory actions can be consulted on the Australian Communications and Media Authority (ACMA) website: https://acma.gov.au/blocked-gambling-websites.

What Personal Data We Collect

OBSERVE: We collect information necessary to operate an online gambling service and associated review and support functions. EXPAND: This includes identification, technical, financial, behavioural, and tracking data. REFLECT: We describe the categories in clear groups so users understand what is collected and why.

Identification and Contact Data

• Full name, username, date of birth, and other identifiers required for account creation and verification.
• Contact details such as email address, telephone number (if provided), country of residence, and postal address where required for verification or payouts.
• Copies and details of identity documents (passport, national ID, driver's licence), proof of address (utility bills, bank statements), and other Know Your Customer (KYC) data when required under anti-money laundering (AML) rules.

Account, Gaming and Behavioural Data

• Account details (account ID, registration date, status, verification status).
• Gaming and betting history, including games played, session times, stakes, wins and losses, bonuses claimed, wagering progress, and self-exclusion or limit settings.
• Interaction history with our website and customer support (support tickets, emails, live chat logs, complaints and resolutions).
• Clickstream data and usage logs (pages visited, features used, referral URLs, timestamps, and interactions with promotions and marketing messages).

Technical and Device Data

• IP address, approximate geolocation derived from IP (country, region, city), and related connection metadata.
• Device information such as device type, operating system, browser type and version, language settings, and device identifiers where technologically available.
• Log data generated by our servers and security systems, including login attempts, authentication logs, error logs and fraud detection signals.

Payment and Financial Data

• Limited payment-related information required to process deposits, withdrawals, and refunds, such as payment method type, partial card identifiers (where applicable), transaction reference numbers, transaction dates, amounts, and currencies.
• Bank account or e-wallet details when provided for withdrawals.
• Records of financial transactions between you and us and between you and our payment processors or banks.

Marketing and Preference Data

• Marketing preferences (subscription to newsletters, opt-in or opt-out status for email, SMS, or push notifications).
• Responses to surveys, feedback forms, promotions, and competitions.
• Inferred interests based on your use of the services, within the limits permitted by applicable law.

Cookies and Similar Technologies

• Cookies, web beacons, tracking pixels, and similar technologies are used to collect information about your browsing behaviour, device and interaction with our website (see the "Cookies & Tracking Technologies" section for detail).
• Certain cookies are strictly necessary for website operation and security, while others are used for analytics and advertising based on your consent and browser settings.

Legal Basis for Processing

OBSERVE: Our processing must be grounded in recognised legal bases (such as consent, contract, legitimate interests, and legal obligations). EXPAND: Although our operator is established in Curaçao, we align our practices with international standards comparable to the GDPR and Australian privacy principles. REFLECT: We clearly link each main processing activity to its legal justification.

Performance of a Contract

• We process your personal data when it is necessary to:
  • Create, maintain, and manage your player account and related services.
  • Provide access to games, process bets, credit winnings, and manage bonuses and promotions.
  • Process deposits, withdrawals, and other financial transactions you initiate.
  • Provide customer support and handle your requests.

Compliance with Legal and Regulatory Obligations

• We process personal data to comply with laws and regulations applicable to licensed gambling operators, including:
  • KYC/AML obligations, sanctions screening, fraud and crime prevention duties.
  • Record-keeping requirements for financial and transactional data.
  • Reporting obligations to regulators, licensing bodies, supervisory authorities or law enforcement, including those in Curaçao and other relevant jurisdictions.

Legitimate Interests

• We process certain data to pursue our legitimate business interests in a manner that does not override your fundamental rights and freedoms, including:
  • Ensuring the security, integrity, and technical functioning of our website and systems.
  • Detecting and preventing fraud, abuse, bonus misuse, money laundering, and other prohibited or unlawful activities.
  • Improving our products and services, conducting analytics and statistics on the use of our website and games.
  • Defending and exercising our legal rights, including the management of disputes and claims.

Consent

• Where required by law, we rely on your consent to:
  • Send you direct marketing communications (such as promotional emails or SMS) that are not covered by another legal basis.
  • Use certain cookies and similar technologies for analytics and advertising (beyond strictly necessary cookies).
  • Process certain special categories of data, if ever relevant, and only when strictly necessary and explicitly consented to.
• You may withdraw your consent at any time by using the unsubscribe links, adjusting your account settings where available, or contacting us (see "Your Rights").

Purpose of Processing

OBSERVE: Our use of data is driven by core service delivery, compliance, security, and marketing. EXPAND: We distinguish operational, security, analytical, and promotional purposes. REFLECT: Users can understand how each type of data supports specific functions.

Service Provision and Account Management

• To register and administer your player account and authenticate your identity.
• To provide access to the gambling platform associated with Jeet City and related services available via jeetcity-aussie.com.
• To process your bets, determine outcomes, settle games, and manage balance, bonuses, and loyalty programs.
• To provide customer support, respond to questions and complaints, and communicate essential service-related information.

Legal, Regulatory and Risk Management

• To satisfy legal obligations related to KYC, AML, responsible gambling, tax and accounting, and regulatory reporting.
• To verify your identity, age, location, and eligibility to use our services.
• To monitor, investigate, and prevent fraud, abuse, bonus misuse, and other suspicious or unlawful activities.
• To enforce our terms and conditions and manage legal claims and disputes.

Service Improvement and Analytics

• To analyse usage patterns, site performance, game popularity and user feedback.
• To test, develop, and improve our platform, features, and user experience.
• To conduct aggregated and anonymised statistics that help us understand trends and business performance.

Marketing and Personalisation

• To send you newsletters, promotions, and offers related to Jeet City and Jeet City where permitted by law and your preferences.
• To personalise content and offers based on your profile, behaviour, and preferences, in compliance with applicable rules on profiling and direct marketing.
• To measure the effectiveness of our marketing campaigns and affiliate relationships.

Security and Abuse Prevention

• To protect our website, users, and systems against cyber threats, unauthorised access, and other security risks.
• To implement technical safeguards such as access controls, monitoring, logging, and intrusion detection systems.
• To support incident response processes when security events or data breaches occur.

Disclosure & Sharing

OBSERVE: Personal data is shared only where necessary for service provision, compliance, and legitimate business operations. EXPAND: We differentiate between internal processing, essential service providers, regulators, and marketing partners. REFLECT: Sharing is based on contractual safeguards and limited to the minimum required.

Group Companies and Internal Recipients

• We may share your data within Dama N.V. and its related entities, including Friolion Limited, solely for:
  • Providing the services, payment processing, and support.
  • Risk management, fraud prevention, compliance, and internal reporting.

Service Providers and Processors

• We engage third-party service providers under written agreements to process data on our behalf, including:
  • Payment processors, banks, and financial institutions for deposits and withdrawals.
  • Identity verification, KYC/AML screening, and fraud detection providers.
  • IT hosting, cloud services, customer support tools, email and SMS delivery platforms.
  • Analytics and performance monitoring services.
• These providers are required to use your data only according to our instructions and to apply adequate security measures.

Regulators, Authorities and Legal Counterparties

• We may disclose personal data where required or permitted by law, to:
  • Regulatory bodies and licensing authorities (including Antillephone N.V. and other supervisory authorities).
  • Law enforcement agencies, courts, and government bodies, when responding to lawful requests or to protect our rights or the rights of others.
  • Tax authorities and financial intelligence units in connection with AML/CTF and other financial regulations.

Affiliates and Advertising Partners

• Subject to your consent where required, we may share limited information with selected marketing and affiliate partners for:
  • Measuring conversions and the performance of affiliate campaigns.
  • Attribution of referrals and bonuses.
  • Providing personalised offers or re-marketing campaigns, in line with local advertising and privacy rules.
• We do not sell your personal data for monetary consideration, but certain sharing activities may be considered a "sale" or "sharing" under some privacy laws; where such regimes apply, we will comply with their specific requirements.

Business Transfers

• In the event of a merger, acquisition, reorganisation, or sale of assets relating to our business, personal data may be transferred to the acquiring or successor entity, subject to continuing protection consistent with this policy.

International Transfers

OBSERVE: Data is processed in multiple jurisdictions, including Curaçao, Cyprus, and other locations of our providers. EXPAND: We implement safeguards similar to those used under the GDPR (such as contractual clauses) where required. REFLECT: Users are informed that their data may be transferred overseas and how it is protected.

Locations of Processing

• Your data may be stored and processed in:
  • Curaçao - where Dama N.V. is registered and where core gambling operations and regulatory supervision occur.
  • Cyprus - where Friolion Limited and some payment operations or support functions may be located.
  • Other countries - where our cloud hosting, payment partners, analytics providers or support services maintain servers and operations, which may include countries in the European Economic Area (EEA), the United Kingdom, and other regions.

Protection Measures for Cross-Border Transfers

• When we transfer personal data internationally, we:
  • Use contractual safeguards that are broadly aligned with standard contractual clauses commonly recognised under international privacy frameworks, where appropriate.
  • Limit access to personal data to persons who need it for the described purposes.
  • Apply technical and organisational security measures (see "Data Security").
• Given that Jeet City is accessed by users from Australia and other jurisdictions, you understand that your information may be transferred to and stored in countries that may have different data protection laws than your country of residence. We will take reasonable steps to ensure that your data is treated securely and in accordance with this policy.

Data Retention

OBSERVE: Retention periods differ by data type and legal requirements. EXPAND: We balance statutory obligations (e.g., AML, accounting) with minimisation principles. REFLECT: We provide indicative periods and describe deletion or anonymisation triggers.

General Retention Principles

• We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, regulatory, accounting, or reporting requirements.
• Where possible, we anonymise or aggregate data so that it no longer identifies you and may be retained for longer periods for statistical and analytical purposes.

Indicative Retention Periods

• Account and identification data: Typically retained for the duration of your active account and for up to 5 - 7 years after account closure, depending on applicable AML, gambling and financial regulations in Curaçao and other relevant jurisdictions.
• Transaction and financial data: Retained for at least 5 - 7 years from the date of the relevant transaction or account closure, to comply with accounting, tax, and AML requirements.
• Gaming and behavioural data: Retained for the life of the account and generally for up to 5 years after account closure, unless a longer period is required for legal or regulatory reasons.
• Marketing data: Retained until you withdraw your consent or object to marketing, and for a short period thereafter (typically up to 2 years) to maintain records of your preferences and demonstrate compliance.
• Technical logs and security records: Retained for periods consistent with security and operational needs, usually between 6 months and 5 years, depending on the sensitivity and relevance.

Deletion and Anonymisation

• When data is no longer required for the purposes set out in this policy and no longer subject to legal retention obligations, we will:
  • Securely delete or irreversibly anonymise the data, or
  • Store it in an archived form with restricted access where limited retention is still necessary.
• We may be unable to immediately delete certain data if we are legally obliged to retain it. In such cases, we will restrict processing to what is strictly necessary.

Your Rights

OBSERVE: Individuals seek control over their data via access, correction, deletion and other rights. EXPAND: We align our practices with key principles found in the GDPR and comparable privacy frameworks, even though our primary establishment is outside the EU and Mexico. REFLECT: We offer clear procedures, reasonable timeframes, and free-of-charge processing of legitimate requests.

Overview of Your Rights

• Right of access: You may request confirmation whether we process your personal data and obtain a copy of such data, together with information about how we use it.
• Right to rectification: You may request correction of inaccurate personal data and completion of incomplete data. Where possible, you may update certain details directly in your account.
• Right to erasure: You may request deletion of your personal data where:
  • The data is no longer necessary for the purposes for which it was collected;
  • You have withdrawn consent (where consent was the legal basis) and there is no other legal basis for processing;
  • You have successfully objected to processing and there are no overriding legitimate grounds;
  • The data has been unlawfully processed.
  We may retain data where necessary to comply with legal obligations, including AML and financial record-keeping duties.
• Right to restriction of processing: You may ask us to restrict processing where:
  • You contest the accuracy of the data (for a period enabling us to verify it);
  • Processing is unlawful and you oppose deletion;
  • We no longer need the data, but you require it for legal claims;
  • You have objected to processing pending verification of our legitimate grounds.
• Right to object: You may object to processing based on our legitimate interests, including profiling related to such interests, on grounds relating to your particular situation. We will stop processing unless we demonstrate compelling legitimate grounds or need the data for legal claims. You may also object at any time to processing of your data for direct marketing, after which we will cease such marketing.
• Right to data portability: Where technically feasible and relevant, you may request to receive personal data that you have provided to us in a structured, commonly used and machine-readable format, and to transmit those data to another controller, where processing is based on consent or contract and carried out by automated means.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw this consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How to Exercise Your Rights

1. Submit your request: Send an email to [email protected] with the subject line "Privacy Request - Jeet City" and clearly describe the right you wish to exercise and the data concerned. You may also write to our postal address (see "Who We Are").
2. Identity verification: For security reasons, we may request additional information or documentation to confirm your identity before processing your request, particularly in relation to access, erasure, or portability.
3. Response timeframe: We aim to respond to all legitimate requests without undue delay and, in any event, within 30 days of receipt. If your request is complex or we receive multiple requests, this period may be extended by a further 30 days; in such cases, we will inform you about the extension and reasons.
4. Cost: We handle requests free of charge. However, we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded, repetitive, or excessive, in line with applicable law.

In all cases, we seek to apply principles consistent with internationally recognised privacy regulations, including the GDPR and similar frameworks, while also respecting local requirements applicable to our operations and to users in different regions.

Cookies & Tracking Technologies

OBSERVE: Cookies are essential for site functionality and performance measurement. EXPAND: We categorise cookies by type and purpose, and provide control options. REFLECT: Users can make informed decisions regarding cookies while understanding functional implications.

Types of Cookies We Use

• Strictly necessary (session) cookies: These cookies are essential for the operation of the website and enable functions such as logging in, navigating between pages, and maintaining session security. They are typically deleted when you close your browser.
• Functional (persistent) cookies: These remember your preferences (such as language settings, login details, or display options) and enhance your experience. They remain on your device for a predefined period or until you delete them.
• Analytics cookies: These help us understand how visitors use jeetcity-aussie.com, such as which pages are visited most frequently, how long users stay on pages, and how they arrived at the site. The information is usually aggregated and used for statistical purposes.
• Advertising and third-party cookies: These may be set by us or our trusted partners to deliver relevant advertisements, measure the effectiveness of campaigns, and track conversions from affiliates. They may also use information about your visits to this and other websites to provide targeted advertising, subject to applicable consent requirements.

Managing Cookies

• You can manage or disable cookies through:
  • Your browser settings, where you can usually accept, block, or delete cookies, as well as set notifications when cookies are used.
  • Internal consent or preferences panels on our website, where provided, allowing you to opt-in or opt-out of non-essential cookies.
• Blocking or deleting certain cookies may affect the functionality and performance of the website, and you may not be able to use some features or services.
• For more information on how to manage cookies, refer to your browser's help section or documentation from the manufacturer of your device or browser.

Data Security

OBSERVE: Operating an online gambling service involves handling sensitive financial and behavioural data. EXPAND: We deploy layered technical and organisational measures aligned with recognised security standards to protect confidentiality, integrity, and availability. REFLECT: Users and regulators can understand our approach without exposing sensitive security details.

Technical Measures

• Encryption in transit and at rest: We use industry-standard encryption protocols (such as TLS 1.2 or higher) to protect data transmitted between your browser and our servers. Where feasible, we encrypt sensitive data at rest in databases and backups.
• Access control and authentication: Access to personal data is restricted to authorised personnel and service providers on a need-to-know basis. We implement strong authentication procedures and, where applicable, multi-factor authentication for administrative accounts.
• Network and system security: We apply firewalls, intrusion detection and prevention systems, anti-malware solutions, and regular vulnerability management processes to protect our infrastructure.
• Data minimisation: We collect and store only the data necessary for the purposes described in this policy, and we use pseudonymisation or aggregation where appropriate.

Organisational Measures

• Policies and training: We maintain internal policies and procedures for information security, data protection, and incident response, and we regularly train relevant staff on these topics.
• Vendor management: We select service providers that can demonstrate appropriate security standards (including, where relevant, certifications such as ISO 27001 or SOC 2), and we require them to implement suitable technical and organisational measures.
• Regular reviews and audits: We conduct periodic reviews and, where appropriate, audits or assessments of security controls and practices to identify and mitigate emerging risks.

Incident Response

• We maintain procedures to detect, respond to, and remediate security incidents involving personal data.
• In the event of a data breach that is likely to result in a significant risk to your rights and freedoms, we will take appropriate remedial measures and, where required by applicable law, notify relevant authorities and affected individuals without undue delay.

Complaints & Contacts

OBSERVE: Individuals need clear channels for questions and complaints. EXPAND: We offer direct contact with our data protection contact point and information on escalation to supervisory authorities where applicable. REFLECT: This supports transparency, accountability, and dispute resolution.

Contacting Us

• Email (primary): [email protected] - for all privacy, data protection, and account-related inquiries.
• General email: [email protected]
• Postal address: Data Protection Department, Dama N.V., Scharlooweg 39, Willemstad, Curaçao.
• Where an online contact or feedback form is available on https://jeetcity-aussie.com, you may also use it for general queries; for privacy-specific matters, email is preferred to ensure proper handling.

Complaint Procedure

1. Initial contact: Submit your complaint to [email protected], providing:
   • Your name and contact details.
   • A clear description of the issue and, where relevant, supporting documents or screenshots.
2. Acknowledgement: We will acknowledge receipt of your complaint as soon as reasonably possible, generally within 5 business days.
3. Investigation: We will investigate the matter internally, which may involve contacting you for further information.
4. Response: We aim to provide a substantive response within 30 days of receiving your complaint. If we are unable to respond within this period due to complexity, we will inform you of the delay and provide an estimated timeline.
5. Further steps: If you are not satisfied with our response, you may seek independent legal advice or contact relevant supervisory or consumer protection authorities in your jurisdiction.

Escalation to Authorities

• Australia: Although Dama N.V. is not established in Australia, Australian users may refer to the Australian Communications and Media Authority (ACMA) for information about online gambling services and blocked sites: https://acma.gov.au/blocked-gambling-websites. Other privacy or consumer complaints may be raised with the Office of the Australian Information Commissioner (OAIC) or local consumer protection bodies, as applicable.
• European Union / EEA: If you are in the EU/EEA and local data protection laws apply, you may lodge a complaint with your local data protection authority. Contact details are usually available on the authority's official website.
• Other jurisdictions: You may contact your local data protection or consumer protection authority where relevant. We will cooperate with competent authorities as required by applicable law.

Updates

OBSERVE: Privacy practices evolve with legal, technical and business changes. EXPAND: We maintain version control, give notice of material changes, and allow users to react. REFLECT: Transparency about updates supports informed, ongoing consent and compliance.

Changes to This Policy

• We may update this privacy policy from time to time to reflect:
  • Changes in our services, technologies, or business practices.
  • Changes in applicable laws, regulations, or regulatory guidance.
  • Feedback from users, regulators, or other stakeholders.
• The most current version will always be available on https://jeetcity-aussie.com, and will be identified by the "Last updated" date.

Notification of Material Changes

• Where we make material changes that significantly affect how we process your personal data or your rights, we will provide additional notice by:
  • Sending an email notification to the primary email address associated with your account, where available.
  • Displaying a prominent notice (banner or pop-up) on our website or in your account dashboard.
• Unless immediate implementation is required by law or to address urgent security or compliance issues, we will provide a reasonable advance notice period, generally at least 30 days, before material changes take effect.
• If you do not agree with the updated policy, you may choose to discontinue use of our services and request account closure and, where applicable, deletion or restriction of your data, subject to our legal retention obligations.

Last updated: January 2026